KNYSNA MOTORING NEWS - When a company says family comes first, and they include you as the client in this grouping, you would expect the first face you meet to be a warm, welcoming face, and that is exactly what you get at Volkswagen Knysna with service adviser Tersia Deysel.

Deysel is part of the new team that owners Gideon and Francois Knoetze have put together to bring back that family feeling to your local Volkswagen dealer, where they have not only placed the focus on their staff and staff development to improve your motoring experience, but have placed confidence in their employees as a top priority, entrusting them with the wellbeing of their customers.

The go-to person
Deysel is your go-to person when it comes to booking in your beloved vehicle for servicing and repairs – an integral part in any car’s proper functioning and longevity. “I’m the middleman, or rather middlewoman, between our clients and our technicians,” Deysel says.

Her priorities are not limited to just booking in your vehicle for an appointment with the technician, handling the paperwork and administration or the working out of quotes for your car parts – Deysel and her team are in charge of meticulously recording a customer’s requests and problems so that she can inform the technician working on your vehicle word for word what it is you might be experiencing or what you expect of them.

“Recording exactly what is wrong or necessary on your vehicle gives our technicians more time to work on your vehicle, but if it proves difficult I facilitate the meeting between the client and the technician. We want to make sure we do things right the first time,” she says.

Deysel has been in the industry for the past 12 years, starting out as a service adviser at a Volkswagen dealership in Benoni, Johannesburg in 2006 and spending a further seven years there before moving to a Springs dealership, dealing in Audis and Volkswagens as a warranty administrator, until moving to Knysna in 2017.

Confidence is key
According to Deysel, who under her new employers is completing qualifications as both a VW service adviser and warranty administrator, the family feeling created by the Knoetzes is of utmost importance in her daily duties.

“With them supporting me it gives me a whole lot more confidence in my work, and our customers need that and can see that,” she says, adding that when an employee is happy, customers tend to pick up on it.

A handy tip Deysel can give any vehicle owner is to call your service adviser as soon as you suspect something wrong with your car. “Whether it be a weird noise, or your car is acting in a way unfamiliar to you, call us immediately. That way we can ensure an appointment with one of our technicians as soon as possible.”

So, with any service or repair needs, contact Deysel or her colleague Michelle van Zyl and they will be happy to be of service.

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