PLETTENBERG BAY NEWS – With tourism picking up after the global Covid-19 pandemic, which wreaked havoc on the industry, Plett Tourism has launched a new real-time concierge service to help visitors plan their holiday in Plettenberg Bay.
Even in an age where many travellers plan and book their holidays online, the Plett Tourism office, located on the upper level of Melville's Corner in Main Street, Plettenberg Bay, has been a destination for visitors to get up-to-date information and advice on where to stay and how to spend their time in and around Plettenberg Bay.
Now, with the addition of an in-house concierge service, the office can expand this service.
Plett Tourism chief executive Patty Butterworth said the front-of-house staff at the office are knowledgeable and friendly, and can help with enquiries and bookings in real-time.
"We have been looking at a dedicated concierge desk in the office for some time now, and it felt like the right time to introduce this invaluable resource as visitors return to Plett," Butterworth said.
The concierge team is a dynamic, experienced and enthusiastic duo, Emily Potgieter and Brayley Booysen. Potgieter is a Plett Tourism Office legend with 22 years' experience in the office, specialising in understanding guest requirements and handling special requests. Her knowledge of local activities, restaurants and shopping destinations is second to none and she speaks English, German, isiZulu and Afrikaans.
Booysen is newer to the Plett Tourism team, graduating from tourism intern to information officer in 2022, but brings a passion for music, arts, events and culture to the team and strong organisation skills to both the concierge and community hot desk.
She speaks English and Afrikaans. According to Butterworth, both are strong ambassadors for Plett and enjoy meeting and assisting visitors.
The concierge service is available at the Plett Tourism office during office hours and includes real-time activity bookings; real-time accommodation bookings; general information and referral services; administrative services; photocopy-printer services; scan-to-email and community hot desk.
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