KNYSNA NEWS - Knysna Municipality has responded to public concern over alleged delays in processing a compensation claim for Zimasile Xokozela, the 48-year-old man from White Location who recently fell into a broken manhole on Main Road in front of Kloppers.
Reports have alleged that Xokozela has been given the run-around when trying to seek redress, but officials insist due process is being followed.
According to municipal communications manager Christopher Bezuidenhout, Xokozela was provided with a list of required documentation shortly after the incident and was also given the option to submit this information via WhatsApp if he could not attend in person.
As reported in Knysna-Plett Herald last week, Xokozela sustained injuries to both his legs and are unable to work for two months.
Bezuidenhout stressed that, as per standard procedure, claimants must contact the municipal insurance section within 30 days and provide the required documents to proceed with a claim.
"The insurance department has also requested a full report from the roads department, which is expected within 10 days," he added.
He said that officials have made repeated attempts to contact Xokozela to collect outstanding documents. "Without the required documentation, the claim cannot be processed. Once received, the Insurance Broker and Underwriter will conduct an independent investigation," he explained.
In response to the infrastructure issue, remedial action is under way, including replacing the manhole cover, repainting traffic markings, repositioning signage, and installing bollards to prevent heavy vehicles from damaging sidewalks.
The municipality confirmed that all further communication regarding the claim will occur directly between Xokozela and the Underwriter and added that no further public comments will be made.
Xokozela confirmed to Knysna-Plett Herald that had received the necessary documents to proceed with the compensation claim from the municipality, and noted that they have been helpful.
As far as his understanding goes, should his claim be successful, he will only be compensated an initial period of being unable to work. Should there be lasting health complications, he would not receive compensation for long-term injuries.
He further stressed that he is relying on the outcome of the claim, as he is currently struggling and has very little to get by. He is dependent on a regular income, which he has now lost due to his injury.
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