KNYSNA NEWS - Knysna Municipality announced on 22 January that it will soon commence with a cleanup of its customer data, for which 22 field workers have been appointed to collect information door-to-door.
The aim of the cleanup is to improve the reliability of the revenue data, a municipal statement reads, which will ultimately result in improved revenue collection. A service provider, Ntiyiso Consulting, has been appointed to conduct the survey, which is expected to take about three months to complete, the municipality says.
This project, it says, would include customer data cleansing, data quality checks, data enrichment and billing data cleansing, among others.
"Once the data cleanup is complete the new accurate data will assist the municipality with timely and accurate meter readings, correct billing as a direct result of accurate readings, timely billing due to automating the meter-reading process and a reduction in billing errors," says the statement, adding that the new data will result in a reduction in administrative errors and queries on the exceptions report and eliminating the system of estimations.
Mayor Mark Willemse commented, "I hope residents will support our initiative and open their doors to the data collection field workers… (who) will be identified with branded identity cards and wearing yellow vests.
"Should residents have any doubts about the field workers, they may contact the finance section on 044 302 6597 / 6550 to confirm the identity of the official."
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