SOUTHERN CAPE BUSINESS NEWS - We were looking for a facility that portrays the premium image of both the Volskwagen and Audi brands. I believe we have achieved this and more, and have already become a landmark in the short time have been in this fantastic facility.
The building is customer-centric and allows for a pleasant experience with various lounges and waiting areas throughout. There are also inviting showrooms for clients to experience the wonderful products we have on display.
The entire design of the facility is with the customer in mind. Likewise staff have an excellent working environment and since moving into the new dealership they have undoubtedly lifted their game.
Being situated opposite the Garden Route Mall and Eden Meander is a winning recipe for us. Thanks to easy access and ample parking we have certainly seen an increase in our client base from surrounding towns in the Garden Route. We have now progressed from being a locally recognised dealership to a regional one.
Our service departments in both Audi and VW are fully equipped and tooled and we are the only major repair centre for Audi and VW in the Garden Route.
Since our move in May 2015, we have seen unprecedented growth that has exceeded our expectations. Even in a declining new vehicle market we still managed to grow our volume in both brands.
Our three used car divisions - Mastercares, Pre-owned and Carpointe really excelled - showing significant increase across all three divisions.
Carpointe is our non-franchised used car outlet has proven to be the surprise package. We are really delighted with the performance of this division.
Similarly our after-sales division has seen significant growth with an increase in both throughput and hours sold. We have also managed to maintain benchmark customer satisfaction levels throughout.
Total Dealership Sales grew in our last financial year by just short of 17%. Similarly our Gross Profit increased by 19% over the previous financial year.
I am confident that we will take this business to new levels in the coming years and look forward to an array of exciting new products from both Audi and VW, which will be arriving in SA from the second half of this year and going well into 2019.
With a dedicated and motivated team, we certainly have the package in place to take this business forward, and we are well positioned for future growth.
On behalf of the entire Tavcor team, I would like to extend our gratitude to all our clients for their continued support. I want to assure them they can expect only the best going forward.
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