Update

WESTERN CAPE NEWS - The provincial minister of community safety, Albert Fritz, has noted the reported slow response times of the 10111 call centre and has released the Know your Station Commander booklet (see hyperlink) to enhance service delivery at local SAPS stations.

The booklet outlines each of the 151 SAPS local stations in the Western Cape, their addresses, station commanders and contact details. 

"Too often I receive complaints of poor service delivery from the SAPS following emergency calls made to the 10111 call centre. It is deeply concerning that residents are not being responded to when they need the police most," said Fritz.

"The release of this booklet is all the more important following the prevalence of gender-based violence and femicide in our society. All of our residents deserve to feel safe and have access to a reliable police service. The release of this booklet aims to increase response time and the accountability of SAPS in the Western Cape."

Fritz vowed to visit the 10111 call centre "to conduct personal oversight over these facilities and to determine precisely why it is that service delivery is reportedly slow, as well as further steps that can be taken to increase service delivery".

Hard copies of the booklet can be obtained from the department of community safety, or you can print your own online. You can visit the Western Cape Government website and find the booklet under the article in the website's news section.

If you are unable to find it, you can also use this link: www.westerncape.gov.za/files/05_17_station_commander_booklet_0.pdf

Read a previous article here: Know your police station commander

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